Setting Greeting Triggers activation criteria

Use the following steps to configure the agent greeting to play for a specific VDN or ANI properties of an agent greeting.

1. On the top bar, click System Options > System Settings.
2. In the System Settings dialog box, and select Greetings Triggers.

   The system displays the selected agent greetings in the Greeting Triggers list.

3. In the Greetings Triggers list, select the appropriate trigger.
4. From the Auto Play drop-down field, choose an appropriate setting.
5. If you want the system to play the agent greeting for incoming ANI numbers:
   1. Enable the Match ANI Digits option.
   2. In the Match ANI Digits field, specify the ANI digits.
   3. In the Match Criteria field, specify the location in the ANI digits from where you want to find the digits. For example, if you set the Match Criteria to From Right option, the digits specified in the Match ANI Digits field must match the last digits in the ANI number to play an agent greeting.
6. If you the want the system to play the agent greeting for incoming VDN numbers:
   1. Click the Match VDN Digits check box.
   2. In the Match VDN Digits field, specify the VDN digits.
   3. In the Match Criteria field, specify the location in the VDN digits from where you want to find the digits.
7. If you the want the system to play the agent greeting for incoming prompted digits:
   1. Click the Match Prompted Digits check box.
   2. In the Match Prompted Digits field, specify the prompted digits.
   3. In the Match Criteria field, specify the location in the prompted digits from where you want to find the digits.
8. Click OK.